Return and Refund Policy
Last updated: September 22, 2026
All sales are final. Because we operate as a consignment store selling unique, second-hand items on behalf of individual consignors, we do not offer refunds, returns, or exchanges for change-of-mind purchases. Please carefully inspect all items, check measurements, and review condition notes before completing your purchase.
Why We Have a No-Return Policy
Consignment items belong to individual consignors who receive their pay-out once an item sells. Because funds are disbursed directly to our consignors, we cannot reverse transactions or accept items back simply because of a change in size, fit, or preference.
Exceptions (Consumer Law Obligations)
While our standard policy is final sale, nothing in this policy limits or replaces any statutory rights you may have under local consumer protection laws (such as the Consumer Guarantees Act, where applicable). If an item is received with a major, undisclosed fault , please contact us immediately.
Defective or Misdescribed Items: You must notify us within [3] days of purchase with proof of purchase and details of the issue.
Resolution: If a valid issue under consumer law is confirmed, we will work with you on a fair remedy, which may include a repair, replacement, or refund at our discretion and in accordance with legal obligations.
Contact Us
If you have any questions about an item's condition before you buy, please reach out to us at:
Email: stacey@flish.co.nz
Phone: 021990844